Delete your account
Last updated: 25 October 2026
You can delete your account for the ZOPP customer app or the ZOPP Driver app, both made by Etherion Technologies PLC, together with the personal information linked to it.
Delete it in the app (fastest)
- Open the ZOPP app or the ZOPP Driver app and sign in.
- Go to Profile → Delete account.
- Optionally tell us why, then tap Delete and confirm.
Your personal information is anonymized straight away and you are signed out.
Ask us to delete it without the app
If you no longer have the app or cannot sign in, email etherion.techs@gmail.com with the subject Delete my ZOPP account and include:
- which app the account is for (ZOPP or ZOPP Driver);
- the phone number or email address you signed up with;
- your name as shown on the account.
To protect your account, we will confirm the request with you, for example by sending a code to the phone number on the account, before we delete anything. We complete deletion requests within 30 days and email you when it is done.
What is deleted
- Your name, phone number, email, photo, and date of birth.
- Saved addresses, saved payment methods, and preferences (including dietary and religious preferences).
- For drivers: licence, ID and vehicle details, uploaded documents, and payout details.
- Your login account, 30 days after the request. If we must keep records of your orders, deliveries or payouts, the login is permanently anonymized instead — your email and phone number are removed from it and it can never be used to sign in again.
What we keep, and for how long
The law requires us to keep some records after an account is deleted, such as order, payment, refund, tax, and driver-payout records. We keep them, separated from your identity where possible, only for as long as Ethiopian tax and commercial law requires, and we use them for no other purpose.
If deletion is blocked
We cannot delete an account while something is still open — for example an active order or delivery, a wallet balance, payments still held in escrow, driver earnings we still owe you, or an open incident. The app tells you what to resolve first. If you contact us, we will help you settle it and then delete the account. Drivers: withdraw your earnings first so you don't lose them; if the amount is below the withdrawal minimum, contact us and we will pay it out.
More detail is in our Privacy Policy.