Legal

Privacy Policy

Last updated: 25 October 2026

This policy explains what personal information ZOPP collects, how we use and share it, and the choices and rights you have. It covers customers and delivery drivers.

1. Who we are

ZOPP is a multi-category delivery marketplace operating in Addis Abeba, Ethiopia, connecting customers with local markets, shops, restaurants, and producers. ZOPP is operated by Etherion Technologies PLC ("ZOPP", "we", "us", or "our"), Yeka, Woreda 07, H.No New Unique J 13, Addis Ababa, Ethiopia, which is the data controller for the information described here. This policy applies to the ZOPP customer app, the ZOPP Driver app, and this website.

2. Information we collect from customers

We collect the following categories of personal information so we can provide the service:

Account information

• Phone number and email address (we use phone and email sign-in only — we do not use third-party social logins such as Google, Facebook, or Apple).
• Name, and, where you provide it, date of birth, gender, and profile photo.

Profile and preferences

• Dietary, cultural, and religious preferences you choose to set — for example allergies, vegetarian preference, halal-only, and Orthodox fasting observance — so we can tailor what we show you. These are optional; religious preferences are sensitive information and we use them only for the purpose you set them for (see Section 5).
• Notification and marketing preferences, and saved/preferred vendors.

Addresses and location

• Delivery addresses, including street/district/city, landmarks, contact phone, delivery instructions, and the GPS coordinates you pin.
• Device location, with your permission, to show nearby vendors and enable real-time delivery tracking (see Section 9).

Orders and transactions

• Order history, items, vendors, delivery details, order status, loyalty points, and amounts spent.
• Proof of delivery, such as a photo of the delivered order taken by the driver and the delivery confirmation code.

Messages

• Messages you exchange in the app with the driver delivering your order, and with ZOPP support.

Searches

• What you search for.

Payment information

• Limited payment metadata such as card brand, the last four digits and expiry of a card, mobile-money provider and phone number, and a secure payment token. We do not collect or store your full card number (see Section 8).

Device and technical information

• Push-notification token, device type/platform, app version, crash and error reports, and app/usage information used to operate, secure, and improve the service.

3. Information we collect from delivery drivers

If you sign up to deliver with the ZOPP Driver app, we also collect:

• Identity and eligibility — name, phone number, email, date of birth, photo, and the documents you upload, such as a national or kebele ID, driving licence, vehicle registration, insurance, and TIN certificate.
• Vehicle details — vehicle type and licence plate.
• Payout details — bank or mobile-money account number and account holder name, so we can pay your earnings, plus earnings, tax, and payout records.
• Location — precise location while you are online or on a delivery, including when the app is in the background (see Section 9).
• Delivery activity — deliveries accepted and completed, delivery photos and confirmation codes, messages exchanged with customers in the app, ratings, incidents, and safety reports.
• Emergency contacts you choose to add, who may be notified if you use a safety feature.

The Driver Agreement explains how this information is used in the driver relationship.

4. How we use information

• Create and manage your account and authenticate you (including SMS one-time codes).
• Process and deliver your orders, including sharing necessary details with vendors and delivery drivers, and let you message your driver.
• Process payments and refunds through our payment partner, and pay drivers and vendors.
• Show nearby vendors, estimate delivery, assign deliveries, and provide real-time order tracking.
• Understand searches and personalize content based on your stated preferences.
• Verify the identity and eligibility of drivers.
• Send service messages (order updates) and, where you consent, marketing messages.
• Verify age for age-restricted products.
• Diagnose crashes and errors, and keep the service working.
• Detect, prevent, and investigate fraud and abuse, and keep the service secure.
• Comply with legal, tax, and accounting obligations.

5. Legal basis and consent

We process personal information where it is necessary to provide the service you asked for (for example, delivering an order or paying a driver), where we must do so by law, where it is necessary for our legitimate interests in running a safe and reliable service, or with your consent. Optional information — such as dietary and religious preferences, marketing messages, and device location — is processed only with your consent, which you can withdraw at any time in the app or your device settings. Withdrawing consent does not affect processing that took place before you withdrew it.

6. How we share information

We share personal information only as needed to run the service:

• Vendors and delivery drivers — the details needed to prepare and deliver your order (such as items, your name, delivery address, and contact information). Customers see the first name, photo, vehicle, and live location of the driver delivering their order.
• Service providers that process data on our behalf:
  • Supabase — secure cloud hosting, database, and file storage for the apps.
  • Chapa — payment processing (card and mobile money).
  • SMS Ethiopia — delivery of SMS verification codes to Ethiopian networks.
  • Google Maps Platform — maps, places, routing, and location features.
  • Expo Notifications — delivery of push notifications.
  • Sentry — crash and error reporting (device and app details at the time of an error).
  • Anthropic — AI processing that writes short product suggestions. We send product information only (such as product names, categories and prices) — never your name, contact details, address, preferences or searches.
  • Telegram — order notifications to vendors who choose to receive them on Telegram, which include the customer's name and the items ordered.
• Legal and safety — where required by law or by a competent authority, or to protect the rights, safety, and property of ZOPP, our users, or others.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this policy.

Our service providers may use the information only to provide their services to us. We do not sell your personal information.

7. International transfers

Some of our service providers (including Supabase, Google, Sentry, Anthropic, and Telegram) store or process information on servers outside Ethiopia. Where we transfer personal information outside Ethiopia, we do so as permitted by applicable Ethiopian data-protection law and take steps to ensure it remains protected, including contractual safeguards with our providers.

8. Payment information

Card payments are handled on the secure hosted checkout of our payment partner, Chapa. ZOPP does not receive or store your full card number, CVV, or PIN. We retain only limited, non-sensitive details (such as card brand, last four digits, expiry, and a payment token) to let you reuse a saved method and to support order and refund handling.

9. Location data

Customers: with your permission, we use your device location to show nearby vendors and to set your delivery location. You can grant or revoke location permission at any time in your device settings, and you can enter and pin delivery addresses manually instead.

Drivers: the ZOPP Driver app collects precise location while you are online and during deliveries, including when the app is closed or not in use, so we can offer you nearby deliveries, show customers where their order is, and confirm pickups and drop-offs. The app asks for your permission and explains this before collecting background location. Location collection stops when you go offline.

10. Age-restricted products

Some products on ZOPP, such as alcohol, are restricted to customers aged 18 or older. To purchase these items you may be asked to verify your age, which can include providing your date of birth and a valid identity document. We use this information solely to confirm eligibility and to comply with applicable laws.

11. Data retention

We keep personal information for as long as your account is active and as needed to provide the service, then for any additional period required to meet legal, accounting, tax, dispute, or fraud- prevention obligations. When you delete your account, we anonymize or remove your personal information as described in Section 13, except where we must retain certain records (for example, transaction, tax, and payout records) to comply with the law. Retained records are kept only for as long as the law requires and are not used for any other purpose.

12. Your rights and choices

Subject to applicable Ethiopian data-protection law, including the Personal Data Protection Proclamation, you can:

• Access and update your profile, addresses, and preferences in the app.
• Request a copy of your personal information, or ask us to correct or delete it.
• Object to, or ask us to restrict, certain processing.
• Withdraw your consent at any time, for example by clearing your preferences, turning off marketing messages, or revoking location permission.
• Delete your account directly in the app (Section 13).
• Complain to the competent Ethiopian data-protection authority if you believe we have not handled your information properly. We encourage you to contact us first so we can try to resolve it.

To make a request, contact us (Section 17). We will respond within the time required by law and may ask you to confirm your identity first.

13. Deleting your account

You can delete your account at any time from within the app:

• ZOPP customer app: Profile → Delete account, then confirm.
• ZOPP Driver app: Profile → Delete account, then confirm.

When you do:

• Your personal information (such as your name, phone number, email, photo, saved addresses, saved payment methods, preferences, and, for drivers, licence and vehicle details) is anonymized straight away and you are signed out.
• 30 days later your login and uploaded files (such as ID and licence scans and your photo) are permanently deleted. If you have orders, deliveries or payouts we must keep records of, your login is instead permanently anonymized: your email and phone number are removed from it and it can never be used to sign in again. Customers who change their mind can contact us within those 30 days.
• Deletion may be temporarily blocked while something is still open — for example an active order or delivery, a wallet balance, funds held in escrow, earnings we still owe you (withdraw them first), or an open incident. The app tells you what to resolve first.
• We keep the records the law requires us to keep, such as transaction, tax, and payout records, in a form that is no longer used to identify you for any other purpose.

If you can no longer use the app, you can ask us to delete your account from the web — see zopp.app/delete-account.

14. Children

ZOPP is not intended for children. You must be at least 18 years old to create an account and to deliver with ZOPP. We do not knowingly collect personal information from children; if you believe a child has provided us information, contact us and we will delete it.

15. Security

We use technical and organizational measures — including encryption in transit, access controls, and secure cloud infrastructure — to protect your information. No method of transmission or storage is completely secure, but we work to protect your data and, if a breach affects your personal information, we will notify you and the competent authority as required by law.

16. Changes to this policy

We may update this policy from time to time. We will post the updated version here and revise the "Last updated" date above. Significant changes will be communicated in the app before they take effect.

17. Contact us

Questions or requests about this policy or your data:

• Email: etherion.techs@gmail.com
• Phone: +251 91 207 3811, +251 92 043 7044
• Etherion Technologies PLC, Yeka, Woreda 07, H.No New Unique J 13, Addis Ababa, Ethiopia